Privacy policy

This privacy policy sets out how City of York Council uses and protects any information that you give City of York Council when you use this website.

City of York Council is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

City of York Council may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. This may include remembering items added to your shopping basket within e-commerce websites.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

This may prevent the website from working as intended – especially with an e-commerce website.

WikiHow to disable cookies »

Google analytics

This site may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and no Personally Identifiable Information (PII) is sent to Google.

Social media

If this website displays ‘Like’, ‘Tweet’, ‘Pin It′ or any other recommendation or repost links, cookies record these actions. Data is sent to third party websites and may be used by them to build up a profile of the web behaviour of both yourself and this website.

You should check the privacy policies of these individual sites.

Links

Our website may contain links to other websites. If you use these to navigate to a third party website, you should note that we do not have any control over that website or how they use your data.

We therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information we collect

Other than the instances listed above, we only collect Personally Identifiable Information if it is freely given by yourselves.

This may be as a result of filling in a contact form or becoming a customer of or supplier to City of York Council.

You can request to see any Personally Identifiable Information we hold on you by calling or emailing us.

What we do with the information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable to cover administrative costs. If you would like a copy of the information held on you please write to:

City of York Council

West Offices, Station Rise
York
  YO1 6GA

Call 01904 551550 or email us

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as at the above address. We will correct any information found to be incorrect as soon as possible.